Help CenterConnection to MetaTrader Issues
An incorrect server name or password would result in an "invalid account," "authorization failed," or "unauthorized" error message. If you are receiving this error message, please make sure you are logging into our server.
Below, please find the troubleshooting steps to resolve the issue:
1. Check Credentials: Ensure you input the correct credentials and the password sent to you upon creating your trading account.
2. If on Desktop, ensure that you download the trading platform from our website.
3. Ensure you have a stable internet connection.
4. If you suspect your password might be incorrect, use the "Forgot Password" or "Reset Password" option to create a new password and try logging in again.